Billing

Top up your phone balance

Your phone balance pays for call minutes, number rent and switch add-ons. You top it up in the shop. Steps 1. Sign in to the shop at my.siriustel.com. 2. Open Phone balance top-up. 3. Choose the amount. 4. Pay with a card or another method shown at checkout. 5. When the payment is confirmed, the amount is added to your phone balance. Each paid top-up is added exactly once. Where to see it Your phone balance shows in the shop and in your phone console. Your first top-up To protect you and us from stolen cards, the first top-up on a new account can be held for a short review before it is added. Never run low Where the shop offers Auto top-up, your saved card can top up the balance when it falls below a level you choose. See the article on auto top-up. Taxes Tax is added on top where it applies, and your invoice shows it. Customers in the UAE pay 5% VAT. Questions about a top-up that has not arrived? Tell us in the chat with your invoice number.

AI credits

AI credits pay for minutes in the AI studio at siriustel.com. How credits are used One credit pays for each started minute of an AI call. A call of 2 minutes and 10 seconds uses 3 credits. How you get credits - Some AI studio plans add credits every month. - You can buy extra credits in the shop at any time. Open AI credit top-up, choose an amount and pay. - When the payment is confirmed, the credits are added to your AI studio, once. Where to see them Your AI credits show in the shop and in the AI studio. What credits do not pay for AI credits pay only for the AI studio. Call minutes on the phone switch, number rent and the switch AI receptionist are paid from your phone balance. Credits and phone balance cannot be swapped for each other. Plan ahead Check your credits before a big campaign, so your agents do not run short in the middle of it. Prices for plans and credits are in the shop. Questions? Ask us in the chat.

Auto top-up

Auto top-up keeps your phone balance from running out. It charges your saved card when the balance gets low. Turn it on 1. Save a card in the shop. 2. Add the free Auto top-up service. 3. Choose your threshold: the balance level that starts a top-up. 4. Choose the amount to add each time. How it works - It checks your phone balance every 10 minutes. - When the balance is below your threshold, it charges your saved card once, for your chosen amount. - It waits until that top-up has reached your balance before it charges again. - It charges at most twice a day, to protect you from runaway charges. - Each charge has its own invoice in the shop, like any other top-up. If your card is declined We email you. Your balance is not topped up, so add funds yourself or update your card. Change or stop it Change the threshold or the amount, or cancel the service, in the shop at any time. If you do not see Auto top-up in the shop yet, it is not on sale yet.

Invoices and VAT

Where to find invoices Every order, renewal and top-up creates an invoice in the shop at my.siriustel.com, under Invoices. Open any invoice to see it, and download it as a PDF. Who issues them Invoices are issued by TELB, the company that runs SiriusTel. Renewals Plans and seats renew automatically. The shop sends you the renewal invoice before the due date. If you have shop credit, it is used first. Otherwise pay with your card or another method shown at checkout. VAT and other taxes - Customers in the UAE pay 5% VAT on top of the price. - For other countries, any tax that applies is added at checkout. You see it before you pay. - Businesses: keep your company name and tax number in your shop account details. Currency Prices and invoices are in US dollars. Something wrong on an invoice? Tell us in the chat and give the invoice number. We will check it and correct it if needed.